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When SaaS implementations are delayed, costs rise, and throwing more bodies at the problem doesn’t solve it, you may need a fresh pair of eyes – an external perspective to look under the hood and find the real root causes. Here are a few operational examples:
- Does the discovery/scoping sessions regularly uncover additions to scope that should have been identified earlier?
- Possible causes: Incomplete or unclear product documentation; client’s use case sits outside core business domain; the SOW was missing key inputs from the sales cycle…
- Is the client reluctant to sign off on testing?
- Possible causes: Client-side change management overlooked; user journeys not demonstrated or approved early enough…
- Does every implementation feel like starting something new?
- Possible causes: No standardised methodology and templates; people hired for new projects lack operating knowledge; no clear definition of the ideal customer profile…
If any of this sounds familiar, Beyond the Symptoms is a diagnostic framework that can help – I spend four days looking across your wider customer onboarding journey to identify what’s actually driving the issues.
No fancy decks or jargon. Just a structured diagnostic and a straightforward report with actionable steps to resolve the challenges.
I’m Ronen Eyal, founder of Enwise. I’ve spent 20+ years running Professional Services and Delivery for enterprise SaaS.
Worth looking under the hood? Book a 20 minute conversation below.