Sometimes We Need Help
“This is how we always did it” is no longer a valid approach to planning how you scale delivery. I...
The product doesn’t need to be perfect…
The Product doesn’t have to be perfect, understanding its boundaries does. Everyone should understand what the product does and, importantly...
Required Professional Services skills, a Beagle’s perspective
My Beagle has (almost) all of the traits of a good SaaS Professional Services person. I wish I could be...
Let’s not forget the end users
The Head of IT Change signed the cheque, but the end user will be the one signing off on the...
Fix your implementations in 7 hours
My doubts about absolute truths – if they exist in B2B SaaS delivery frameworks I am yet to find them...