The value of client requests
The client doesn’t always know best. Yes, I said it. The vendor doesn’t always know best either. But when implementing...
Why you cannot set severity without understanding value
If you are running a B2B SaaS business you know that not all client problems are created equal. The same...
Embracing AI, with caution and an eye on value
A post about AI in B2B SaaS and Fintech implementations. Warning, ChatGPT reviewed and didn’t like this. AI aggregates vast...
Lost sight of my goals and it hurts
Daytime story – I am a SaaS PS advisor and I hurt my back at the gym, why would you...
My Services
“If I had an hour to solve a problem, I would spend 55 minutes thinking about the problem and 5...
Resource Management
TL;DR – Resource management in scale-ups is hard, and there’s no magic wand. But piles of good accumulated data, and...
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