We are (also) to blame for complexity
Are we the cause for overly complicated SaaS implementations? SaaS implementations most often include stretching the product to fit the...
The value of client requests
The client doesn’t always know best. Yes, I said it. The vendor doesn’t always know best either. But when implementing...
Why you cannot set severity without understanding value
If you are running a B2B SaaS business you know that not all client problems are created equal. The same...
Embracing AI, with caution and an eye on value
A post about AI in B2B SaaS and Fintech implementations. Warning, ChatGPT reviewed and didn’t like this. AI aggregates vast...
Lost sight of my goals and it hurts
Daytime story – I am a SaaS PS advisor and I hurt my back at the gym, why would you...
Some of the services that I provide
“If I had an hour to solve a problem, I would spend 55 minutes thinking about the problem and 5...