Coffee-Powered Musings

Thoughts about – Process

Invest in your PS, the return will be worth it

Unpopular opinion for B2B SaaS – how about redirecting your next £100k to fixing implementation delays rather than building the...

The product doesn’t need to be perfect…

The Product doesn’t have to be perfect, understanding its boundaries does.  Everyone should understand what the product does and, importantly...

We are (also) to blame for complexity

Are we the cause for overly complicated SaaS implementations? SaaS implementations most often include stretching the product to fit the...

Scaling with intent

To scale client onboarding from 10 to 20 implementations a year you may need a few more people, but from...

Fix your implementations in 7 hours

My doubts about absolute truths – if they exist in B2B SaaS delivery frameworks I am yet to find them...