Let’s not forget the end users
The Head of IT Change signed the cheque, but the end user will be the one signing off on the...
We are (also) to blame for complexity
Are we the cause for overly complicated SaaS implementations? SaaS implementations most often include stretching the product to fit the...
The value of client requests
The client doesn’t always know best. Yes, I said it. The vendor doesn’t always know best either. But when implementing...
Why you cannot set severity without understanding value
If you are running a B2B SaaS business you know that not all client problems are created equal. The same...
Beyond the Signals – Spot it before it hurts
If you’re a CEO, COO or CCO in a growing B2B SaaS company, the time to check whether your client...