Let’s make delivery strategic
Let’s face it – many B2B SaaS companies treat their delivery organisation as a burden, not as the customer’s strategic...
Sometimes We Need Help
“This is how we always did it” is no longer a valid approach to planning how you scale delivery. I...
Invest in your PS, the return will be worth it
Unpopular opinion for B2B SaaS – how about redirecting your next £100k to fixing implementation delays rather than building the...
Required Professional Services skills, a Beagle’s perspective
My Beagle has (almost) all of the traits of a good SaaS Professional Services person. I wish I could be...
Scaling with intent
To scale client onboarding from 10 to 20 implementations a year you may need a few more people, but from...
Fix your implementations in 7 hours
My doubts about absolute truths – if they exist in B2B SaaS delivery frameworks I am yet to find them...
Life Skills – we need to learn to use AI
I grew up learning at a fairly young age to operate tractors and heavy machinery, to milk cows, to fix...
Beyond the Signals – Spot it before it hurts
If you’re a CEO, COO or CCO in a growing B2B SaaS company, the time to check whether your client...
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