Life Skills – we need to learn to use AI
I grew up learning at a fairly young age to operate tractors and heavy machinery, to milk cows, to fix...
Why you cannot set severity without understanding value
If you are running a B2B SaaS business you know that not all client problems are created equal. The same...
Beyond the Signals – Spot it before it hurts
If you’re a CEO, COO or CCO in a growing B2B SaaS company, the time to check whether your client...
Embracing AI, with caution and an eye on value
A post about AI in B2B SaaS and Fintech implementations. Warning, ChatGPT reviewed and didn’t like this. AI aggregates vast...
A recipe for scaling up
Scaling up B2B SaaS client onboarding is easy, just do everything faster and better, right?(warning – long post approaching) In...
Lost sight of my goals and it hurts
Daytime story – I am a SaaS PS advisor and I hurt my back at the gym, why would you...
Expect To Deal With Expectations Management
If you are implementing B2B Fintech solutions, what’s your main frustration? For me it was always one – “does it...
Product-led, but together
Do CS and PS of B2B SaaS vendors have a seat on the Product Strategy table? How much influence on...
Proactivity (for mitigating pain)
Sometimes things don’t hurt enough until they hurt too much. Let’s get proactive and change that. We are creatures of...