Bring Your ROI to Light
Yes, you can calculate the ROI of your customer onboarding improvements. And no, you shouldn’t skip that forecast. If you...
Invest in your PS, the return will be worth it
Unpopular opinion for B2B SaaS – how about redirecting your next £100k to fixing implementation delays rather than building the...
The value of client requests
The client doesn’t always know best. Yes, I said it. The vendor doesn’t always know best either. But when implementing...
Beyond the Signals – Spot it before it hurts
If you’re a CEO, COO or CCO in a growing B2B SaaS company, the time to check whether your client...
Stop reinventing the wheel. Standardise
What if we stopped creating new project plans? Story time – years ago, when I still had hair, I walked...
Some of the services that I provide
“If I had an hour to solve a problem, I would spend 55 minutes thinking about the problem and 5...
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