Invest in your PS, the return will be worth it
Unpopular opinion for B2B SaaS – how about redirecting your next £100k to fixing implementation delays rather than building the...
The product doesn’t need to be perfect…
The Product doesn’t have to be perfect, understanding its boundaries does. Everyone should understand what the product does and, importantly...
Required Professional Services skills, a Beagle’s perspective
My Beagle has (almost) all of the traits of a good SaaS Professional Services person. I wish I could be...
Let’s not forget the end users
The Head of IT Change signed the cheque, but the end user will be the one signing off on the...
We are (also) to blame for complexity
Are we the cause for overly complicated SaaS implementations? SaaS implementations most often include stretching the product to fit the...
Scaling with intent
To scale client onboarding from 10 to 20 implementations a year you may need a few more people, but from...
The value of client requests
The client doesn’t always know best. Yes, I said it. The vendor doesn’t always know best either. But when implementing...
Fix your implementations in 7 hours
My doubts about absolute truths – if they exist in B2B SaaS delivery frameworks I am yet to find them...